Support

How can we help?

Find answers to common questions below, or get in touch directly. We're a small team and we read every message.

For any questions, bug reports, or feature requests, email us at:

c.fallotin@gmail.com

We typically respond within 24 hours.

Getting Started

Do I need an account to use Bowly?

No. Bowly works entirely on your device with no sign-up required. Just download, open, and start tracking.

Does Bowly work offline?

Yes. All your bowling data is stored locally on your device. Manual scoring works with no internet connection at all. Live Sync requires a connection, but if it drops mid-session your data is safe.

How do I start a session?

Tap "Start New Session" on the home screen, choose your input method (pin-by-pin, quick score, or Live Sync), select your venue, and start bowling.

Live Sync

What is Live Sync?

Live Sync connects to your lane's scoring system at supported ComputerScore centres. Your scores update automatically as you bowl — no manual input needed.

Which centres support Live Sync?

Any bowling centre that uses ComputerScore with live scoring enabled. This includes 60+ centres across Australia. You can see supported centres in the app when starting a Live Sync session.

Live Sync isn't finding my lane. What do I do?

Make sure your lane's scoring system is active (you've started bowling). Try refreshing the lane list. If the centre's live scoring page is down, you won't see any lanes — this is on the centre's end, not Bowly's. You can always switch to manual input and keep tracking.

Scoring & Data

Can I edit a frame after I've logged it?

Yes. Tap any completed frame in the frame tracker to edit it. You can also use the undo button immediately after logging a ball.

How do I delete a session?

Go to History, swipe left on the session you want to remove, and tap Delete. This cannot be undone.

Will I lose my data if I delete the app?

Yes. All data is stored locally on your device. If you delete the app, your sessions, stats, and history are permanently removed. We recommend finishing any active sessions before uninstalling.

Can I export my data?

You can share individual session recaps as images. Full data export is on our roadmap.

Troubleshooting

The app is running slowly or crashing.

Try closing and reopening the app. Make sure you're running the latest version from the App Store. If the issue persists, email us with your device model and iOS version and we'll investigate.

My scores don't look right.

Bowling score calculation follows standard ten-pin rules, including strike and spare bonuses. If you spot an error, tap the frame to review the pin data. If something is genuinely wrong, email us with a screenshot and we'll look into it.

I have a feature request.

We'd love to hear it. Email us at c.fallotin@gmail.com with your idea. We're a small team and we genuinely read every suggestion.